Term & Conditions
When you use our website, you also have responsibility which are outlined in our Terms and Conditions section of our website. We recommend that you consult these Terms and Conditions prior to using our website in order to inform yourself of your obligations.
1/ What information we collect?
By using our website, we collect certain personal information for ticket purchasing, including name, telephone number, e-mail address, nationality, mobile number and credit card information.
When you interact with our website, we collect non-personally identifiable information from you such as the type of browser you use, your operating system, the screen resolution of your browser, your ISP, your IP address, which pages you view on the Site and the time and duration of your visits to Lune Production’s website (collectively, “Non-Personal Information”)
Financial information, Lune Production JSC collect via booking services, is used to authorize payment and bill you for your purchases through our online booking service. When you make a purchase, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies and banks. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
When you visit certain pages of our website, our servers send "cookies". Cookies are alphanumeric identifiers that are transferred to your computer's hard drive through your web browser. Our servers also record your IP address (IP stands for Internet Protocol, a number that locates you in cyberspace). Such electronic personal information is transmitted to us automatically. Cookies are saved, for a limited period of time, on your computer's hard drive. Cookies enable us to retain certain important information about your use of our website, including the date of your last visit to the website, the pages you visit, the files you download and the type of browser you use. Overall, cookies help us to determine the number of people who visit our website and the frequency of these visits. They also allow us to personalize content, respond to your requests regarding products and services, and keep you informed about new products. This way, we can improve our website and its services. If you do not want to receive cookies, the "help" function on the toolbar on most web browsers will instruct you on how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive new cookies and how to disable cookies altogether.
Important: if you refuse all cookies, you will not be able to use the Lune Production JSC services that require registration. Cookies enable you to take full advantage of some of our website's best features, so we recommend that you keep them enabled.
2/ Why we collect these information
We use personal information collected through our website to respond to your requests for certain services, or:
- To support us efficiently perform transactions, to deliver the tickets and/or other products and/or services you have requested or purchased through this website
- To contact you in connection with shows for which you have purchased tickets, to confirm a show, to notify you if there are changes to a show (including postponed and cancelled shows) and to send you specific information about Lune Production JSC.
- To optimize and personalize service that Lune Production JSC can provide you
- To improve Lune Production JSC’s products and services.
- To send you information and updates about activities, privileges, promotional offers, products and services offered by Lune Production JSC
If it is in your consent to discontinue the subscription of Lune Production JSC’s products and services, Lune Production JSC will not be able to provide online experience in full.
3/ How we protect your information.
Any personal information that may be used by Lune Production JSC’s website in order to carry out its necessary functions is stored on a physically separate computer that is protected by a Firewall. The data itself is also encrypted to further reduce any risk that your information will be obtained and used by unauthorized access.
Lune Production JSC will take all reasonable measures to ensure that information you transmit to us using this site will remain confidential and protected from unauthorized access but Lune Production JSC does not warrant against unauthorized access and will not be liable for any of them by any means to that information.
4/How we disclose and transfer your information
Lune Production JSC will not sell, trade, or rent your personal information to others without your consent. Lune Production JSC may share non-personal information regarding our customers with our business partners, trusted affiliates and advertisers for the purposes outlined above. Note that if you sign up for service from one of our affiliates, we may ask for your consent to share with such third party partner certain of your personal information. Lune Production JSC is not responsible for the acts of such partners.
In addition, Lune Production JSC (and you authorize Lune Production JSC to) share your personal information with third parties:
- If Lune Production JSC determines that it is required to do so by law or to comply with legal process; or respond to a request from the government or another public authority; or prevent prohibited or illegal activities;
- If it is necessary in Lune Production JSC’s opinion to do so to prevent, investigate, detect or prosecute criminal offences or attacks on the technical integrity of the services or Lune Production’s network;
- If it is necessary in Lune Production JSC’s opinion to do so to protect the rights, privacy, property, or safety of Lune Production JSC or its employees, Lune Production JSC affiliates, the users of its services, or the public;
- To permit us to pursue available remedies or limit the damages that we may sustain; or if Lune Production has your consent.
6/ Personal information collected by other sites/Third Parties
Website contains advertising and content provided by third parties who may from time to time associate themselves with Lune Production JSC for the presentation of shows or for any other activity. Our website also includes hyperlinks to such third parties' websites. These third parties have personal information protection policies that may differ from the one you are currently reading. Lune Production JSC will not hold any responsibility for your personal information if you access to third parties’ website and use their services from our external links. If you purchase tickets, other products or services from these third parties, Lune Production JSC is not responsible for the manner in which your personal information may be used by said third parties.
7/ Recruitment Information
If you submit personal information, including your résumé/ curriculum vitae, through the Lune Production Recruitment section, the following additional conditions shall apply. By submitting the information you agree to these conditions:
We may use any information that you supply to us throughout our website for the purpose of employment consideration or response to your inquiry, as well as providing the information to third parties who work with us and who might consider you for employment or be able to respond to your inquiry.
We may choose to contact former employers and/or references and/or verify information provided to us by you, with or without providing advance notice to you.
After an offer of employment is made, we may request that you submit verification of your legal right to work in the location of employment, and the offer will be conditional on your having such right.
8/ Termination of use
The purpose of collecting personal information (or non-personal information) is to provide you with the highest quality products and services. Lune Production JSC limits the collection and use of your personal information to the specific categories needed to administer our business and commits to protect your privacy. If you elect not to supply the information as requested from each specific product and service, Lune Production JSC may be unable to conduct your online experience and services to the full.
- www.luneproduction.com is owned and managed by this company:
- Lune Production JSC
- Location: SAIGON OPERA HOUSE 07 Cong Truong Lam Son, Dist. 1, Ho Chi Minh City
- Call Center: +84 845 18 11 88